• Certificate of Attendance: You will receive a certificate upon completion of this training program.

  • Continuing Professional Development (CPD): You will receive 1.0 credit hour upon completion of this program.

About This Webinar

‘The Future of Jobs’ report from the World Economic Forum shows Complex Problem Solving as the #1 competence we need today and that more than one third of all jobs across all industries will require this. Complex problem solving is essential for successful innovation. This webinar will explain the primary competences for solving Complex Problems, how they link together to enable Innovation and the essential steps in complex problem solving which are:

  • Recognize complexity; A complex problem consists of interrelated elements and is erratic and unpredictable.

  • Build a group of potential solvers; Better solutions come from groups which are diverse and have additive knowledge.

  • Address Emotional Intelligence for working together; Manage emotions which drive both our own and others behavior.

  • Create a Collaborative environment; Every person must feel safe and not open to criticism.

  • Diverge, through Creativity; Imagination and unconventional approaches produce many possible solutions to a problem.

  • Converge, through Critical Thinking, on the best path forward; Questioning alternative solutions by evaluating information enables well-reasoned conclusions.

Key Takeaways

  • The ability to recognize complexity

  • An understanding of the complex problem solving process

  • An understanding of the competences needed to solve complex problems


Peter Merrill

Author, Keynote Speaker & President at Quest Management

Peter Merrill

Peter Merrill is a Keynote Speaker on Innovation and has keynoted at conferences in cities such as Dubai, Mumbai and Shanghai. He began his career in R&D in a major UK corporation and later as Chief Executive of a leading Design Brand in that corporation he led Innovation in one of the most demanding markets. He is one of North America’s foremost authorities on Management Systems which he has implemented in such innovative companies as IBM, A.I.G., and BlackBerry. He was founding chair of the ASQ Innovation Division and currently chairs the Canadian national committee to ISO/TC279 the Technical Committee on Innovation Management. He is author of the books “Innovation Generation”, “Innovation Never Stops”, and his most recent book is “ISO 56000, Building Innovation into your QMS.” He writes the Innovation Column for Quality Progress.