• Certificate of Attendance: You will receive a certificate upon completion of this training program.

  • Continuing Professional Development (CPD): You will receive 1.0 credit hour upon completion of this program.

About This Webinar

‘The Future of Jobs’ report from the World Economic Forum shows Complex Problem Solving as the #1 competence we need today and that more than one third of all jobs across all industries will require this. Complex problem solving is essential for successful innovation. This webinar will explain the primary competences for solving Complex Problems, how they link together to enable Innovation and the essential steps in complex problem solving which are:

  • Recognize complexity; A complex problem consists of interrelated elements and is erratic and unpredictable.

  • Build a group of potential solvers; Better solutions come from groups which are diverse and have additive knowledge.

  • Address Emotional Intelligence for working together; Manage emotions which drive both our own and others behavior.

  • Create a Collaborative environment; Every person must feel safe and not open to criticism.

  • Diverge, through Creativity; Imagination and unconventional approaches produce many possible solutions to a problem.

  • Converge, through Critical Thinking, on the best path forward; Questioning alternative solutions by evaluating information enables well-reasoned conclusions.

Key Takeaways

  • The ability to recognize complexity

  • An understanding of the complex problem solving process

  • An understanding of the competences needed to solve complex problems


Peter Merrill

President, Quest Management

Peter Merrill

Peter Merrill is a Keynote Speaker on Innovation and has keynoted at events such as the World Conference on Quality. As Chief Executive of one of the leading Design Brands in the Europe he has been an Innovater in one of the most demanding markets. He is an Engineer, an Artist and a Writer and has led Innovation in the fields of both Graphic Art and Engineering. He is Head of Delegation for the Canadian Committee to ISO/TC279 on Innovation Management. He is also chair of the ASQ Innovation Think Tank. He led the International Working Group which developed the ISO Guideline on ‘People Involvement’ in Management Systems and sees the best Innovation coming from the ‘Collective Knowledge’ of an Organization. He is one of North America’s foremost authorities on Management Systems which he has implemented in such innovative companies as IBM, A.I.G., R.I.M. and Solectron. He is author of the books “Innovation Generation”, “Do It Right the Second Time”and 'Innovation Never Stops'. Peter Merrill emphasizes the importance of developing an Innovative Culture which leads to innovation of both your practices and your business model as well as your products.